Welcome to Jumbo Parking! It's important to us that you know all about how things work here and what we need from you. Here's a straightforward guide to get you started.

Getting to Know Us

We're HEATHROW PARK FLY LTD trading as jumboparking.co.uk - Company number 15246540, Winkers Farm Denham Lane SL9 0QH, United Kingdom and we look after your vehicles directly. There's no middleman involved when you book with us. We aim to make sure you understand and agree with how we operate. By using our site, it means you're okay with our rules.

Our Rules in Simple Terms

1. Understanding and Agreement: Before you use our site, we assume you've read and agreed to our terms. It's like a handshake agreement but in digital form.
2. Consent: Just by using our site, you're giving us a thumbs up to our terms and conditions.
3. The Law: Everything we do is under English law. It's the rulebook that guides our terms and conditions.
4. Changes and Updates: We might tweak or update our terms now and then. But don't worry—if you've already made a booking and we change something, the rules that were in place when you booked still apply to you.
5. Questions and Help: Got a question? Contact us through our site. We're here to help on weekdays. For something urgent, give us a ring between 04:00 to Midnight for 7 days a week.

Remember, our aim is to make parking easy and straightforward for you. Whether you're here to understand our terms better or need help with a booking, we're dedicated to making your experience smooth and hassle-free. Thanks for choosing Jumbo Parking!

Booking Your Parking Spot with Jumbo Parking

Here's how to book your parking with us at Jumbo Parking:

Making a Booking:
You can book your parking spot through our website. Once you've made a booking, we'll send you an email confirmation. This email will have a reference number, which is pretty important, so keep an eye out for it!

Didn't Get an Email?
If you don't receive this email shortly after booking, please get in touch with our team through the Contact Us page. We must sort this out quickly.

Your Details Matter:
When booking, you'll need to give us some key information. This includes how and when you'll be arriving, your email address, and your phone number. Please make sure all the details you provide are correct and up to date.

Changes and Cancellations:
Sometimes, unexpected things happen. If we can't honour your booking for any reason, we have to cancel it. But don't worry, we'll let you know as soon as possible if this happens. Likewise, if we need to change your booking, we'll get in touch. And if we can't find a suitable alternative for you, we'll refund you.

At the Parking Lot:
When you arrive at the parking lot, please have your reference number ready. This helps us check your booking quickly and get you parked without any fuss.

Privacy First:
We value your privacy. That's why we ask that you don't have dash cams or trackers on in your car while it's parked with us. If you find any cameras in your car, please tell us immediately.

Remember, at Jumbo Parking, you're dealing directly with us – no middlemen involved. We're here to make sure your parking experience is as smooth and hassle-free as possible.

Making a Payment

When you book parking in advance, you'll need to pay in British pounds (GBP).

You can book your parking spot through our website. And when it's time to pay, you can use your credit or debit card. We accept cards like Mastercard and also PayPal for making payments.

If there's a problem and your card payment doesn't go through, we might have to cancel your booking. So, it's important to make sure your card is ready for use.

About Parking Fees

Sometimes, you might need to pay a bit more. This could be because you're parking longer than planned or your vehicle is bigger than usual. Make sure to check your booking confirmation to see if there are any extra costs.

Getting a Receipt

Since Jumbo Parking directly provides the parking service and there's no middleman involved, we're the ones you're dealing with from start to finish. However, when it comes to getting a VAT receipt, it's a bit different. According to the rules set by HMRC, only the service provider — that's us, in this case — can issue a VAT receipt. If you need one, just ask us, and we'll help you out.

We're here to make your parking experience smooth and hassle-free.

Office Hours

• When to Contact Us: If you have any questions, you can contact us from 4:00 to midnight. We’re here 7 days a week. We promise to get back to you quickly, within a few working days.

Cancelling Your Booking

• How to Cancel: If you decide you need to cancel your booking, you can tell us through our Contact Us page. Please add your booking reference number to the message.
• Cancellation Time Frame: You can cancel your booking up to 48 hours before your planned departure.
• Refunds: When you cancel, we will refund your money. Admin charges apply to cancellations, maintaining fairness in our booking system.
• Last-Minute Cancellations: Please note, that if you try to cancel your booking within 48 hours of your departure, we won’t be able to cancel it.
• Cancellation Cover: We recommend you get cancellation cover when you book. This helps avoid extra cancellation fees. If you don’t have cancellation cover, there will be extra charges for cancelling.
• Shortened Stays: If you want to shorten your stay after it has started, we can’t reduce the charges. You’ll need to pay the full fee.
• Non-Refundable Bookings: Some bookings, especially those for custom parking options, are non-refundable. This means you can’t cancel these.
• Reversing Cancellations: Once a cancellation is made, it can’t be reversed.
• How You’ll Get Your Refund: We’ll refund the money to the same account you used when you made your booking.

Important to Know

Jumbo Parking provides the parking service directly to you, with no middlemen involved. This means you’re dealing directly with us for all your parking needs.

This version aims to present the information clearly and concisely, ensuring it’s accessible and straightforward for readers to understand.

Our Responsibility

Before you continue, please make sure you've read and understood all the terms and conditions. By accepting them, you agree to everything they say.

Jumbo Parking helps you find a parking spot, but we want you to know something important. If your car gets damaged or something gets lost while it's parked, Jumbo Parking can't be held responsible.

Remember, any personal items you leave in your car are your responsibility. It's best to take them with you.

We'll keep you updated about your booking through our website. That's where you'll find all the info you need.

How to Make a Complaint

When you use Jumbo Parking and face any issues, here's how to let us know:

• If something happens to your property while using our service, please tell Jumbo Parking right away. There's no need to go through anyone else.
• If there's a problem with your car, you should write to us about it. This helps us understand and fix the issue.
• For any complaints about the service we provide, please contact us directly through our site.

We're here to help make your parking experience as smooth as possible.